Product · Sentiment Analysis
Read the room — in real time.
Every conversation, scored on emotion, intent and churn-risk. Route the ones about to slip away to a human before they do.
Real-time emotion
Frustration, satisfaction and confusion detected in the moment — not after the call ends.
Churn-risk routing
Auto-escalate high-risk callers to a senior human before they hang up.
Intent taxonomy
Trained on your product's intent map, not a generic list. Confidence-scored.
Trend dashboards
Weekly sentiment shifts by campaign, region, agent and product SKU.