AI Calling Agent · How it works
From kickoff to a live voice agent in days.
ErinLabs AI deploys the way regulated contact centers actually deploy — with guardrails, ops walkthroughs and a working agent on real traffic before you scale.
Step 01
Design the conversation
We map your top campaign into a conversation flow with your ops team — objectives, disposition tree, escalation rules, tone, and per-market disclosures.
Step 02
Connect data & telephony
Point the agent at your CRM, knowledge base and telephony (bring-your-own-SIP or ErinLabs carrier). Consent capture and regional dialing windows are wired in.
Step 03
Train on your voice & tone
Optional custom voice from a 30-min recording. Guardrails on tone, threats, promises. Every response grounded in your policies.
Step 04
Go live
Working voice agent stood up on a controlled cohort in days. Live dashboards from call one. Retry ladders and dialing windows tuned to your data.
Step 05
Scale & optimise
Every call auto-scored on your rubric. Weekly optimisation review. Roll to full volume when you’re ready — not before.
Architecture
A quick look at the stack.
Layer 1
Your CRM
Layer 2
ErinLabs Orchestrator
Layer 3
ASR · LLM · TTS
Layer 4
Telephony (BYO SIP)
Layer 5
Caller
Every layer is instrumented — retries, latencies, dispositions and sentiment stream to live dashboards and land in your data warehouse for post-hoc analysis.