Industry · Retail & E-commerce
Order updates, win-back and post-sale support.
Retailers and marketplaces use ErinLabs AI for order and delivery updates, abandoned-cart voice nudges and post-purchase support — across every language their customers speak.
Use cases
What we run for Retail & E-commerce teams.
- Order and delivery updates
- Abandoned-cart voice reactivation
- Post-purchase CSAT and returns triage
- Loyalty programme outreach
Capability snapshot
Capability snapshot · Retail
Peak-season coverage without seasonal seats.
Handle order updates, abandoned-cart nudges and returns triage in 30+ languages, at any hour, with sentiment-based escalation the moment a customer sounds frustrated.
Multi-language
30+ supported
24×7
Peak-season coverage
SOC 2
Type II underway