Flagship product · AI Calling Agent
Outbound & inbound calls that sound human —at 10× the throughput.
We’re building the AI contact center layer for global enterprises — with offices in Gurgaon and Dubai, deployed everywhere your customers pick up.
What it does
A tele-caller that never sleeps, forgets, or goes off-script.
The ErinLabs AI calling agent handles every stage of an outbound or inbound voice conversation — from greeting to disposition — with the naturalness of a top-decile agent and the discipline of a compliance officer.
- Barge-in and interruption handling — never talks over the caller
- Real-time intent detection with confidence scoring
- Mid-sentence code-switching (e.g. English ↔ Spanish, English ↔ Arabic, English ↔ Hindi)
- Automatic entity capture into your CRM — no post-call typing
- Handles unscripted objections using your knowledge base
- Escalates to a human within 2 seconds when the rubric demands
Multilingual
Trained in the languages your customers actually speak.
Not machine translation on top of an English model. Each language is trained end-to-end for the market, with region-appropriate phrasing, disfluencies and prosody.
Under the hood
The stack, without the buzzwords.
Speech pipeline
In-house ASR/TTS tuned per language and accent, sub-300ms latency budget end-to-end.
Reasoning layer
LLM orchestration grounded in your knowledge base with policy guardrails on every response.
Telephony
Bring your own SIP (Twilio, Vonage, Plivo, Exotel) or use the ErinLabs carrier network. Regulator-aware dialing windows per country.
Compliance
GDPR & DPDP consent capture, PII redaction, ISO 27001 controls, SOC 2 Type II in progress, HIPAA-aware deployments.
See it running on your use case.
Book a walkthrough and we’ll stand up the calling agent on your top campaign in days.